Google Rating
4.8
London Bridge Dental Practice
facebook instagram twitter
  • 108-110 Tooley Street
  • .
  • London
  • .
  • SE1 2TH

In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service which we provide Dr Ebuni Ilombu Principal Dentist.
  2. If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Principal Dentist immediately. If Ebuni Ilombu is not available at the time, then the patient will be able to talk to the other  Principal Dentist Dr Michael Akere. The member of staff will take brief details of the complaint and pass on to any of the Principal Dentists. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  3. If the patient complains in writing or by email, it will be passed on immediately to any available Principal Dentists.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
  6. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  8. Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
  9. If patients are not satisfied with the result of our procedure then a complaint may be made to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk.

The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk.

The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct.

Get In Touch

We Love Our Patients

"I’ve been having work done with Michael for over 2 years. Started with Invisalign, whitening and composite bonding.…

Scarlett B

We Love Our Patients

"Highly recommend this practice. I was already quietly impressed with their professionalism and friendliness in normal times, but…

Peter J

We Love Our Patients

"I remain very careful in who attends to my health. Yet so pleased to have chosen LBDP. I…

Adib J

We Love Our Patients

"Perfect dentistry 5 star service and quality. Michael is a dentist at the top of his game and…

Emma C

We Love Our Patients

"Great service! I chipped my tooth and the reconstruction is a work of art. Very happy. Lovely dentist…

Ema K

We Love Our Patients

"I had a couple of teeth near the front missing, the rest had all moved so I had…

Paul and Jo

We Love Our Patients

"I couldn't recommend Ebuni enough! She has amazing empathy if you're nervous and goes out of her way…

Gabrielle L

We Love Our Patients

"Michael has been a phenomenal dentist and I have thoroughly enjoyed the process of getting my Invisalign's done…

Lydia L

We Love Our Patients

"About 6 months ago I had two permanent retainers fitted behind my top and bottom teeth and was…

Constance O

We Love Our Patients

"Very very happy with my Invisalign treatment and the dentist and staff were so friendly and helpful. Thanks…

Sarah L

View testimonials
e smile assessment
e smile assessment

E-smile Assessment

e smile assessment
e smile assessment

0% Dental Finance Available

e smile assessment
e smile assessment

Free Cosmetic Consultation

e smile assessment
e smile assessment

E-smile Assessment

e smile assessment
e smile assessment

0% Dental Finance Available

e smile assessment
e smile assessment

Free Cosmetic Consultation

General Dentistry

Exceptional care is at the heart of our practice.

Learn More

Cosmetic Dentistry

Enjoy the advances of modern cosmetic dentistry with us.

Learn More

Teeth Straightening

Invisalign® aligners can straighten teeth quickly, safely and effectively.

Learn More

Dental Implants

Restore the natural function of your teeth with dental implants.

Learn More

Advanced Dentistry

We offer a wide range of implant and prosthetic treatments.

Learn More

Facial Aesthetics

A smooth journey to a new you.

Learn More